Refund Policy
Refund & Return Policy – Dubucket
At Dubucket, we are committed to delivering fresh, hygienic chicken, mutton, fish, and eggs to your doorstep. Your satisfaction is our top priority, and to make your shopping experience worry-free, we offer a simple and transparent return and refund policy.
1. Open Box Delivery (Easy Doorstep Return)
We provide an open box delivery option so you can check your order at the time of delivery.
You can verify:
Freshness and quality
Correct items and quantity
If there is any issue with quality, freshness, or a wrong item, you can return the order immediately to the delivery partner.
In such cases, you will receive a full refund or replacement, as per your preference.
We provide an open box delivery option so you can check your order at the time of delivery.
You can verify:
Freshness and quality
Correct items and quantity
If there is any issue with quality, freshness, or a wrong item, you can return the order immediately to the delivery partner.
In such cases, you will receive a full refund or replacement, as per your preference.
2. Wrong Item or Quality Issue
If you receive a wrong product or find any quality issue at the time of delivery, the item will be taken back instantly.
Our team will either:
Deliver the correct replacement, or
Process a full refund.
If you receive a wrong product or find any quality issue at the time of delivery, the item will be taken back instantly.
Our team will either:
Deliver the correct replacement, or
Process a full refund.
3. Return After Delivery (Within 24 Hours)
If you notice any issue after delivery, please inform us within 24 hours of receiving the order.
Conditions:
Product must be unused, uncooked, and in the same condition as delivered.
Item must be stored properly in refrigeration.
For hygiene and safety reasons, opened, cooked, or partially used products cannot be returned.
If you notice any issue after delivery, please inform us within 24 hours of receiving the order.
Conditions:
Product must be unused, uncooked, and in the same condition as delivered.
Item must be stored properly in refrigeration.
For hygiene and safety reasons, opened, cooked, or partially used products cannot be returned.
4. Refund Process
Once the issue is verified, the refund will be processed within 5–7 working days.
Refund method:
Online payments: Refunded to the original payment method.
Cash on Delivery (COD): Refunded via UPI or bank transfer.
Once the issue is verified, the refund will be processed within 5–7 working days.
Refund method:
Online payments: Refunded to the original payment method.
Cash on Delivery (COD): Refunded via UPI or bank transfer.
5. Non-Returnable Situations
Refunds or returns will not be accepted if:
The issue is reported after 24 hours of delivery.
The product has been cooked, consumed, or partially used.
The item was not stored properly after delivery.
6. How to Request a Return or Refund
You can contact our support team using the details below:
📞 Call/WhatsApp: 9119706488
📧 Email: dubucket@gmail.com
🌐 Website: www.dubucket.com
Please share your order details and issue, and our team will assist you with a quick resolution.
Our Promise
At Dubucket, we focus on freshness, hygiene, and customer satisfaction. With our open box delivery and easy return policy, you can order with complete confidence. If something isn’t right, we’ll make it right—quickly and fairly.
